Long before the pandemic and mandatory mask use, the work of those on the retail frontline has evolved to meet the expectations of their employers and customers. From the moment retailers proved they could maintain the health and safety of their employees, even during the pandemic, service continued to surge without losing momentum.
Due to the high risk for everyone on duty, the most successful retailers were able to implement technological solutions to maintain the safety of their employees and consequently the pace of customer purchases. For example, many adapted their curbside service, online queues, ease of online shopping, and product pickup.
Other companies adopted instant communication systems to integrate the entire team regardless of store location, such as BiPTT.
BiPTT is a technological communication solution that aims to integrate employees through push-to-talk technology, where with just a button press it’s possible to speak with the entire team as if using a radio.
Ensuring safe working conditions will still be essential in 2022, which is why your company needs strategies to maintain a healthy, safe, and happy team in the workplace.
Below are five ways frontline workers and their leaders can maintain safety protocols:
- Promote effective communication throughout the store even during shift changes, as this is the most important time to maintain efficient communication;
- Provide contactless payment options and curbside services;
- Implement safety training for all employees, reminding them to maintain social distancing;
- Frequently use hand sanitizer and keep surfaces clean;
- Use technological solutions that facilitate communication among the entire team;
Through these tools, retailers can see how team communication and alignment positively affect health and safety concerns for customers and employees.
Although it’s 2022, and many think the pandemic is over, it’s important to emphasize that this isn’t true and precautions still need to be taken. It’s essential to ensure the safety and health of employees, as well as your company’s sales flow.
Want to discover more benefits of having a connected team? Get to know BiPTT, an instant communication platform that integrates your entire team with just one click. It’s the most practical solution in the palm of your hand.
