How to manage Utilities services?

Utilities services are essential and require external field management, but to apply this correctly you need to observe some internal actions and combine practices with facilities.

Utilities refers to utility, and is tied to public services or entities, such as energy, telecommunications, gas supply or internet. These are services that are part of the routine of every person and also of corporations.

And managing a network that directly impacts the end consumer, with risk reduction and a minimum of basic sanitation, is no easy task. That is why we have put together some tips to put into practice in your organization. Check them out!

Summary

Difference between Utilities and Facilities
What are the main points in facilities management?
How to apply management processes in utilities services?
Radio communicators in Utilities

Difference between Utilities and Facilities

Facilities are conveniences, and they need to create actions that streamline the processes of other companies, whether through subcontracting, outsourcing or midfield work. To complement services that boost the team's productivity.

These are services such as cleaning, security, maintenance, gardening, customer service, logistics, transportation, reception and training. This way, companies only hire when they need these activities, and facilities is responsible for that.

Utilities is a B2C (Business to Consumer) and B2B (Business to Business) model, serving companies and end customers. Facilities, on the other hand, has more recurrence exclusively in B2B, by prioritizing service to corporations.

What are the main points in facilities management?

They are organized by Service Levels (SLA Service Level Agreement), they need to have an efficient quality standard and a more impeccable definition. Such as organizing deadlines, service providers, contracting times and the referrals to companies.

These contracts are usually for periods such as weekly, quarterly and not always as long as annual ones. They are more specific and quick to apply. This way the contractors are directed to another institution to provide new services, no bond with the company remains.

That is why organization and planning make all the difference in efficient supervision, especially if you have the support of digital management systems that meet these needs.

How to apply management processes in utilities services?

In utilities services the direction is toward service providers and end consumers, so they are different fronts that require distinct administrations. In addition to having greater bureaucracy because it is part of the public sector and is monitored by regulation.

For example, electric energy is administered by the National Electric Energy Agency (ANEEL). Responsible for regulating, delivering and solving distribution problems, with utilities being a bridge between the consumer and this organization.

These are more urgent services and when problems occur, they cause a great uproar on the part of customers. That is why, in the utilities sector, you have to maintain very efficient and technological communication to solve problems as quickly as possible, as in enterprise mobile.

Management is tied to field services that are always dealing with urgencies or emergencies. It is like living putting out fires so that complaints do not reach the company nor the failures harm consumers.

Radio communicators in Utilities

Mobility, agile communication, a management platform and the use of enterprise mobile are great facilitators of BiPTT radio communication, to create more protected internal and external communication with great reach.

This is possible thanks to push to talk technology that turns mobile devices into radio communicators, bridging to cell towers and also walkie-talkies. This way offices can communicate and carry out management even at a distance.

In addition to the possibility of encrypting messages, replaying calls, geolocation to locate accesses and all the authority of management to release controls in relation to the communication hierarchy.

It is a proposal to be considered in the sense of solving failures in a faster and more effective way, without losing the guidelines in a company. It is faster than a whatsapp and more formal than an email.

Take a free trial and see in practice how this technology will help you transform management in Utilities and facilities services.